Support

We respond to every email within 48 hours, usually the same day.

Contact us

When emailing, please include: your phone model, iOS version, App version (find this in Settings → About), and a description of the issue. Screenshots help.

Common issues

I purchased but the app says I haven't

Go to Settings → Restore Purchases in the app. Make sure you're signed in to the Apple ID you used to purchase. If you used Family Sharing, the family organizer's Apple ID must be active.

How do I cancel my Spine+ subscription?

Subscriptions are managed by Apple, not by us: open Settings on your iPhone → tap your name → Subscriptions → Spine → Cancel. Cancel at least 24 hours before your renewal date to avoid the next charge. If you bought Spine+ Forever, there's nothing to cancel — it's a one-time purchase.

I want a refund

Refunds are handled by Apple. Go to reportaproblem.apple.com, find the purchase, and request a refund. Apple's refund policy applies. We don't see your payment information and can't refund directly.

How do I add a book?

Tap the + on your shelf and enter the title, author, and page count, then pick a spine colour, height, and thickness. The book lands on your shelf right away, sized to look right next to the others. Barcode scan and title search are on the roadmap for a future update.

How do I delete my data?

Uninstall the app to delete all on-device data — your library lives on your phone. Email us at [email protected] to delete the anonymous purchase-verification account.

Does this app share my data with anyone?

No. We don't share data with advertisers, analytics companies, or third parties beyond the minimum needed for purchase verification (RevenueCat) and crash diagnostics. Your library never leaves your device. See our Privacy Policy.